Shipping & Returns
What is the delivery time for your products?
We deliver our products anywhere in the world within 7 to 12 working days. You'll receive your order quickly and efficiently, wherever you are.
Do you offer free shipping?
Yes, we offer free delivery on all our orders, regardless of your location. Take advantage of this offer to make your purchases without the added worry of shipping costs.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this number to track the progress of your delivery directly on our carrier's website.
Quelle est votre politique de retours ?
Si vous n'êtes pas entièrement satisfait de votre achat, vous pouvez nous retourner les articles non utilisés dans leur emballage d'origine dans un délai de 30 jours suivant la réception pour un remboursement complet. Les retours sont faciles et gratuits, garantissant votre satisfaction totale.
Traceability
How do you guarantee the traceability of your products?
We are committed to maintaining total transparency on the provenance of our products. Each item is accompanied by documentation tracing its path from production to delivery, giving you full visibility of its origin.
Can I find out where my product was made?
Absolutely, every product we sell is labeled with detailed information about where it was made. We believe in total transparency to enable our customers to make informed purchasing decisions.
How can I check the authenticity of the products I buy on your site?
Each product is equipped with a unique code that you can enter on our website to verify its authenticity and trace its complete history, from source to your door.
What steps are you taking to ensure an ethical supply chain?
We only work with suppliers who meet our strict standards for human rights and sustainable practices. We regularly audit our supply chains to ensure that our products are manufactured under ethical conditions.
About us
Who are we?
We are a company dedicated to offering superior products while supporting sustainable practices. Founded in 2014, our mission is to combine excellence and responsibility in every product we offer our customers.
What is your company's mission?
Our mission is to revolutionize the women's apparel industry by offering products that are not only innovative and of the highest quality, but also environmentally friendly and socially responsible.
What values guide your company?
Our core values include integrity, innovation and sustainability. We are committed to operating ethically and transparently, pushing the boundaries of innovation and minimizing our environmental impact.
How does your company support the community?
We believe in giving back to the community that supports us. We participate in a number of local and international initiatives every year, whether through donations, partnerships with NGOs or employee volunteer programs.
Our team is here to help
We've put together a FAQ in response to some of the most frequently asked questions we've received in recent years, to provide you with quick, clear and precise answers.